Terms and Conditions - Lawn Mowing Herne Hill
Welcome to Lawn Mowing Herne Hill. By engaging our services, you agree to adhere to the following Terms and Conditions. Please read them carefully to ensure a clear understanding of our policies and procedures.
Service Description
Our lawn mowing services in Herne Hill include:
- Mowing: Regular grass cutting to maintain a neat appearance.
- Edging: Precise trimming along edges and boundaries.
- Debris Removal: Clearing clippings and any garden waste post-service.
- Optional Services: Fertilizing, weed control, and seasonal clean-ups.
Booking and Scheduling
To schedule our services, please follow the booking procedures outlined on our website or contact our customer service. We strive to accommodate your preferred time slots, subject to availability.
Scheduling Changes
If you need to modify your appointment, please notify us at least 48 hours in advance. Changes are subject to availability and may incur additional fees.
Payment Terms
Payments for our services are due as follows:
- Upfront Payment: A deposit may be required at the time of booking.
- Payment Methods: We accept cash, debit/credit cards, and online payments.
- Invoicing: Invoices will be provided after service completion, detailing the services rendered and total amount due.
Late Payments
Payments not received within 14 days of the invoice date may incur a late fee of 5% of the total amount due.
Cancellation Policy
We understand that circumstances may arise necessitating the cancellation of services. Our cancellation policy is as follows:
- Notice Period: Cancellations must be made at least 48 hours prior to the scheduled service time.
- Cancellation Fees: Cancellations made within 24 hours of the service time may be subject to a fee equivalent to 50% of the scheduled service cost.
Rescheduling
We offer rescheduling options based on availability. Please contact our support team to arrange a new appointment time.
Liability and Responsibility
Lawn Mowing Herne Hill strives to provide high-quality services. However, we are not liable for:
- Pre-existing conditions of your lawn or garden.
- Damages caused by hidden obstacles or hazards.
- Weather-related disruptions affecting service completion.
Customer Obligations
Customers are responsible for:
- Ensuring the lawn area is clear of personal belongings and obstacles.
- Informing us of any specific concerns or areas requiring special attention.
Privacy Policy
We respect your privacy and are committed to protecting your personal information. Any data collected during the booking and service process will be used solely for service provision and communication purposes.
Data Protection
Your information will not be shared with third parties without your explicit consent, except as required by law.
Changes to Terms and Conditions
Lawn Mowing Herne Hill reserves the right to update or modify these terms at any time. We will notify customers of any significant changes through our official communication channels.
Acceptance of Changes
Continued use of our services after changes have been made constitutes your acceptance of the updated terms and conditions.
Governing Law
These terms and conditions are governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising from our services shall be subject to the exclusive jurisdiction of the UK courts.
Termination
We reserve the right to terminate services with any customer who violates these terms and conditions. In such cases, any outstanding payments will become immediately due.
Effect of Termination
Upon termination, all scheduled services will be canceled, and any deposited funds will be refunded according to our cancellation policy.
Customer Support
For any questions or concerns regarding our terms and conditions, please reach out to our customer support team during business hours.
Feedback
We value your feedback and strive to continuously improve our services based on customer input.
Entire Agreement
These terms and conditions constitute the entire agreement between you and Lawn Mowing Herne Hill regarding our services, superseding any prior agreements or understandings.
Severability
If any provision of these terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.
